Privacy Policy - Introduction

This Privacy Policy explains what we do with your personal data, whether we are in the process of helping you find a campervan, replace some parts, help rebuiid your van or service your van on a regular basis. ECC Campervans is committed to protecting and respecting your privacy.  

It describes how we collect, use and process your personal data, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights. Please read the following carefully to understand our views and practices regarding your data.
     
For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”), the company responsible for your personal data ("ECC Campervans" or "us") can be found on our website. 

It is important to point out that we may amend this Privacy Policy from time to time. Please just visit this page if you want to stay up to date, as we will post any changes here.

If you are dissatisfied with any aspect of our Privacy Policy, you may have legal rights and, where relevant, we have described these as well. 

We may collect Personal Data from you in the following when you:
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- Visit our website
- Purchase an item from our site
- Complete and submit or online form on our site
- Approach us to supply other services
- Completing a form requesting information
- Requesting further information about our services
- Completing surveys and questionnaires

‍We may collect and process the following data about you:

- Title
- Full Name
- Date of Birth
- Contact details (home telephone number, mobile numbers)
- Emails & Email Addresses
- Home Address
- Your Bank Account Details

When you use our website we may collect:
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- Details of the computer or other device that you are using
- Details of the web browser you are using
- Location Data
- Weblogs
- Communication data; and
- IP Address
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If you contact us, we may keep a record of that correspondence, including any information provided or required to resolve your enquiry or issue.

We have implemented appropriate security measures to protect information from loss, misuse, unauthorised access or modification, disclosure, alteration or destruction.

Our security systems include password-authenticated access to internal databases. We also encrypt and anonymise data wherever it is appropriate to do so. We regularly take back-ups of our data and regularly review overall web security and audit procedures. The servers on which your Personal Data is kept are located in the United Kingdom

We use information held about you in the following ways: 

- To carry out the requirements of any contracts entered into between you and us
- To respond to any enquiry which you make
- To provide you with other relevant information and services that you request from us or that we feel may interest you
- To notify you about changes to our service
- We may also pass some of your Personal Data to third parties

When you visit our website or blog we use third party services, from Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of anyone visiting our website. We also use Facebook’s pixel for marketing purposes. This only impacts users of Facebook, who have signed up to the company’s marketing terms of service.

We also use other services to collect data about website users. If you contact us, your use of our website may be stored, together with the contact details you choose to share with us.  

We are committed to responsible email practices. We only send email to individuals whose Personal Data has been lawfully and fairly obtained. We will stop the processing of your Personal Data where you ask us to do so by email to [email protected] , or in writing to Data Protection, ECC Campervans, Unit 1 Sheepcotes Farm, Lower Road, Hullbridge, Essex SS5 6AN

The only circumstances in which we will not do so are where we have a legal obligation or a legitimate interest to continue processing your data.
The four legal bases upon which we collect, process and share your Personal Data as described in this Privacy Policy are:

Contract – which we rely where we need to process your Personal Data to fulfil our contractual obligations; or because you have asked us to do something before entering into a contract.
Legal Obligation – which we rely on where we need to process your Personal Data to comply with a common law or statutory obligation.
Legitimate Interest – which we rely on where we have identified other needs to process your Personal Data and have assessed that the processing is necessary, appropriate and something that a reasonable person would expect us to do.
Consent – we may rely on your express consent for the use of your Personal Data, particularly to comply with the requirements of the GDPR when collecting some sensitive data.